Customer Service
Your go-to resource for questions and support.
Last update: 05.12.2024
Tangany does not manage the account activation or identification processes.
If you are experiencing difficulties, please use the following contact options for assistance:
DLT Finance: support@dltfinance.com
eToro: customerservice@etoro.com
Tangany has no influence over these processes. We kindly ask you to refrain from calling us regarding these matters. For any questions, please reach out directly to the respective contacts listed above.
Links
Information & Support
Answers to frequently asked questions and topics relating to crypto custody, security, taxes, Tangany and the transfer of your crypto assets.
FAQ: General Information
Learn about Tangany's background, its regulatory compliance, and its focus on secure custody.
FAQ: General InformationFAQ: Custody & Access
Read about which tokens are secured, supported cryptocurrencies, and how to access your assets.
FAQ: Custody & AccessFAQ: Security
Explore insolvency protection, loss liability, cryptographic security, data protection, and certifications.
FAQ: SecurityFAQ: Identification Process
Understand the identification process, accepted documents, and available verification methods.
FAQ: Identification ProcessFAQ: Transfers
Discover how to transfer assets, supported wallets, processing times, and required details.
FAQ: TransfersFAQ: Taxes
Get answers to tax-related questions for crypto assets and balance confirmations.
FAQ: TaxesFAQ: Other Topics
Get details on inheritance cases, contract termination, account requirements, and upcoming features.
FAQ: Other TopicsFAQ: eToro
Frequently Asked Questions about Custody for eToro specifically.
eToro FAQRequest for Transfer of Crypto Assets
Everything you need to know about transferring your crypto assets.
Transfer Information